1. How many years has your company been in the security business?

2. How many years has your company been in the security business With the same company name?

3. What is the license number?

4. When was the license issued?

5. How many security system installations has your company performed?

6. How many installations have the technician(s) installing my system performed?      

7. Will you be using sub-contractors to install my security system?
       1.  If the answer is NO, will you put that in writing?

8. What type of training do your technicians receive?

9. How many technicians will perform the installation in my home?

10. How long will the installation take?

11. Where will you mount my Control Panel?
    A: Why this location?

12. Where will you mount my Siren?
    A: Why this location?

13. Please explain your wiring techniques to me?

14. Am I required to pay any money up front before the installation is complete?

15. What brand of equipment do you use?
    A: How long have you used it?
    B: Why do you use this equipment?

16. If I have a question or a problem using my system, who will I speak with?
    A: How well will they know my system?

17. Where is your Central Station located?
    A: Can I visit?

18. How many customers does your Central Station monitor?

19. How long am I locked into your Central Station Monitoring contract?

20. Will you provide a list of references that I can phone?

21. Do I own my security system 100%?
    A: If not, who does?

22. Please explain to me exactly what happens when my alarm goes off/activates?

23. What happens if I accidentally activate the alarm (false alarm)?

24. When I call your telephone number, what response will I receive?
    A: your employee
    B: answering service
    C: answering machine
    D: voice mail
    E: someone else?
    F: other
    G: Is this same response 24 hours a day, 7 days a week?

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NOTE: Check to see if company address is a P.O. Box, it may make a difference later if there are problems/concerns.