We have comprised a list of the most frequently asked questions that we receive. Hopefully this list will assist you in using your security system to its maximum potential.

 

 

 

 

 

 

You have the door chime or monitor feature turned on. This feature lets you know whenever a door or window is opened. It is a nice feature to alert you when a toddler is wandering out of the house or unexpected company arrives.

TO TURN THIS FEATURE ON OR OFF JUST PRESS 6 ONCE

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The red blinking light indicates that there was an alarm condition since the last time the alarm was set.

To reset the light jus press the reset button (*).

To find out what zone tripped the alarm. Press 3 the lights will indicate the zone that tripped the alarm.

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If your system is Model ZI IOOE (which is found on the face of the main control panel) Press the # Key followed by the zone number as 2 digits le: Zone I 01, 2~02 Etc. On all other models, only a single digit represents the zones. 1=1 2=2 Etc. The ready light will blink indicating that a zone has been bypassed. Just set the alarm as normal. You can now open and close any bypassed zone without tripping the alarm. However the rest of the zones are protecting your home.

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0- If your system is Model ZI IOOE (which is found on the face of the main control panel) Press the 4 Key followed by the zone number as 2 digits le: Zone I 01, 2~02 Etc. On all other models, only a single digit represents the zones. 1=1 2=2 Etc. The ready light will blink indicating that a zone has been bypassed. Just set the alarm as normal. You can now open and close any bypassed zone without tripping the alarm. However the rest of the zones are protecting your home.

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3-Your battery is low. Your system tests the battery constantly if it runs low, it will let you know by blinking and beeping. Just press the Reset Key (*) the beeping will stop but the light will continue to blink until the battery recharges by itself or replaced if necessary. You can still use your system. A low battery only means that if your system were to operate in a power failure it would only operate for a shorter period because the backup battery is weak. If your battery doesn't recharge by itself within 24 hours it will beep again to remind you that it is still low. It also tells us at the Central Station that it is low.

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4- A hard wired system is a system that is physically wired from your protected openings (Windows and Doors) directly to a control panel. The wiring is done within the walls of your home without having to break open the walls and re-plaster. Most wiring only requires a 1/4 or 3/8 inch hole through a wall that is 6 inches thick and hollow within.

A wireless system is a series of short-range radio transmitters that send a signal to a receiver that triggers a control panel. Each of these transmitters requires a battery to keep it running. The batteries must be replaced about every two years.

A hard wired system is better, because there is nothing better than a pair of copper wires bringing a signal back to a control. Think of your cordless telephone or garage door openers and how reliable they are. Most large alarm marketing companies use wireless. Because it is faster to install and doesn't require the extensive training that is required to hard wire a home.

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5- Every system has an automatic recharging battery backup. The reserve power can run a system for at least 24 - 30 hours.

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6- YES. We have motion detectors that will allow an animal up to 60 pounds to walk around undetected.

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7- Each system has what is known as a Digital Communicator built into its circuit board. This communicator is like a computer modem only much faster. The system is connected to your telephone lines is such a fashion that if your alarm was tripped and your phone was off the hook or busy it would still dial out. It usually takes no longer than 30 seconds for our operators to receive the message that your alarm has tripped.

Each system has a unique code number that identifies your home or business. The system also tells the operator what caused the alarm to sound. They know if a window or door was opened or a motion detector was violated.

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8- No. We will set up a unique password with you. When our operators receive the alarm signal they will immediately call you back. If some one answers the phone and has the right password the process stops there. If the operator does not get the proper code, gets no answer , gets an answering machine or a busy signal . then the authorities are dispatched.

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9-Yes. Each system we install has a number of individual zones. You can bypass any section of you home and protect the rest of it.

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